Politique de remboursement

Refund & Return Policy

VERUS STORE · www.verusstore.site · support@verusstore.site

Return Period	30 days from receipt
Cancellation Right	14 days (EU Consumer Law)
Return Shipping Cost	At the customer's expense
Refund Processing	Within 14 days of receiving returned goods

Returns are NOT free — return shipping costs apply and are the responsibility of the customer.

Can I Return My Order?

Yes, you can. If you are not satisfied with the items you ordered, you have the option to return them within 30 days of receipt. For a return to be accepted, the following conditions must all be met:

1	The order still contains all appropriate parts and components, and the packaging is in the same condition as when the product arrived.
2	Normal handling of the product is evident. Damage resulting from careless handling is excluded.
3	Products for which hygiene is important have been properly cleaned before the start of the return process.
4	The product defect was identified immediately upon receipt.
5	We reserve the right to charge the customer for return shipping costs.
6	The return will be processed within 7 business days. If all conditions are met, it will be officially acknowledged within this period.

We reserve the right to refuse returned items if we suspect they have been used or damaged through the customer's own fault.

How to Return Your Order

If your order meets the conditions above, follow the steps below to initiate the return process:

1 — Email	Send an email to support@verusstore.site with the subject line 'Return Request'.
2 — Information	Make sure your email includes: order number, reason for the return request, photo of the product in case of damage, customer's first and last name, and customer's address.
3 — Wait	We will get in touch and provide you with the correct return address. Do NOT send the product back to the sender — wait for the return address we will send you.
4 — Shipping	The customer is responsible for the return shipping costs to our central warehouse.

NEVER send the return to the original sender — always wait for the return address we will provide you.

A. Cancellation Conditions — Right of Withdrawal

The consumer has the right of withdrawal under the following provisions, provided the consumer is a natural person concluding a legal transaction for purposes not predominantly related to their commercial or professional activity.

Cancellation Period

Cancellation Deadline

14 DAYS from the day the customer or a third party designated by the customer received the last products.

As we work with a fully automated system, orders are executed immediately after they are placed. It is therefore not possible to interrupt the shipping process before delivery. A refund is not possible after receipt of the products without returning them.

To exercise your right of withdrawal, you must inform VERUS STORE through a clear statement (e.g. by email) of your decision to withdraw from this contract. The withdrawal is completed when we receive the products. The costs of returning the products are borne by the buyer.

Orders in Transit

As our products are shipped from Asia, longer transit times may occur over which we have no control. If the products are already on their way, cancellation is not possible. Please wait until you receive the products and then return them. You may inform us in advance of your cancellation.

To ensure the fastest possible return, we ask that you send us a shipping confirmation as soon as the product has been returned.

Consequences of Withdrawal

What we refund	All payments received · Except additional delivery costs · Refund within 14 days maximum · Via the same payment method used
What we do NOT refund	Return shipping costs · Additional delivery costs (if a more expensive method was chosen) · Damage caused by improper handling

Refunds are processed after receipt and verification of the returned products.

Contact

Email	support@verusstore.site
Website	www.verusstore.site

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